btw789 Privacy Policy

Last Updated: January 2026

1. Introduction

btw789 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://btw789.bio (the "Platform"). We are committed to protecting the personal data of all individuals who interact with our Platform, with particular care extended to our player base in Bangladesh.

This Privacy Policy explains in clear terms what personal information btw789 collects, the purposes for which we process it, the basis on which we process it, with whom we share it, and how long we retain it. It also sets out the rights available to you in relation to your personal data and explains how to exercise those rights.

This policy applies to data collected through the btw789 website, any associated mobile-optimised interfaces, customer support communications, and all interactions with the Platform whether as a registered player or an anonymous visitor. Please read this document carefully. If you do not agree with the practices described here, you should not use the btw789 Platform.

2. Data We Collect

2.1 Registration Data

When you create a btw789 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postcode
• Email address
• Bangladeshi mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka — ৳)

2.2 Identity Verification (KYC) Data

To comply with responsible gaming obligations and to prevent fraud and money laundering, btw789 may request the following documents during the KYC process:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (recent utility bill, bank statement, or government correspondence dated within 3 months)
• Proof of payment method ownership (screenshot of bKash, Nagad, Rocket, or Upay account displaying your registered mobile number)

2.3 Transaction Data

btw789 records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and game-level win/loss records. Transaction data is denominated in Bangladeshi Taka (৳) and is linked to your registered mobile payment account details.

2.4 Technical & Usage Data

When you access the btw789 Platform, we automatically collect certain technical data including your IP address, browser type and version, device type, operating system, referring URL, session timestamps, and pages visited. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

2.5 Customer Support Data

When you contact btw789 customer support via email at [email protected], we retain the content of your communications along with your account details and the date and time of contact. This data is used to resolve your query and to improve our support processes.

2.6 Responsible Gaming Data

If you make use of responsible gaming tools on the Platform — such as deposit limits, session time reminders, cooling-off periods, or self-exclusion — we record the settings you apply and the dates of any changes. This data is held to enforce your self-imposed restrictions and cannot be used for marketing purposes.

3. How We Use Your Data

btw789 processes your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and administering your btw789 player account, including password resets and account security.
Identity Verification	Verifying your age (18+) and identity in accordance with our KYC obligations and responsible gaming commitments.
Payment Processing	Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay in Bangladeshi Taka (৳).
Service Delivery	Providing access to cricket betting, live casino, slot games, and all other features of the btw789 Platform.
Fraud & Security	Detecting, preventing, and investigating fraudulent activity, money laundering, and unauthorised account access.
Responsible Gaming	Enforcing player-set limits and exclusions; monitoring for signs of problem gambling patterns.
Customer Support	Responding to queries, resolving complaints, and processing formal data subject requests.
Platform Improvement	Analysing aggregated and anonymised usage patterns to improve the performance, design, and features of the Platform.
Legal Compliance	Complying with applicable legal, regulatory, and financial reporting obligations.
Marketing Communications	Sending promotional offers, bonus notifications, and platform updates — only where you have provided explicit consent. You may opt out at any time.

4. Legal Basis for Processing

btw789 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the player account agreement, including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering checks and age verification.
• Legitimate interests: Processing necessary for btw789's legitimate business interests, including fraud prevention, platform security, and analytics — provided those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — particularly for marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

btw789 does not sell, rent, or trade your personal data. We may share your information with carefully selected third parties only in the following limited circumstances:

5.1 Payment Processors

To process your deposits and withdrawals, btw789 shares the minimum necessary data with licensed payment service providers including bKash, Nagad, Rocket, and Upay. These providers are contractually required to process your data securely and solely for the purpose of facilitating your transactions.

5.2 Game Technology Providers

To deliver our casino and sports betting content, btw789 works with game technology partners including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming. These providers may process limited technical and gameplay data to deliver their games. They are contractually bound by data processing agreements consistent with this Privacy Policy.

5.3 Identity Verification Services

btw789 may engage third-party KYC verification specialists to assist in validating identity documents submitted by players. These providers process document data solely for verification purposes and are prohibited from using it for any other purpose.

5.4 Legal and Regulatory Authorities

btw789 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of btw789, its players, or third parties.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of btw789's business, player data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.

6. Payment Data

All payment transactions on the btw789 Platform are conducted in Bangladeshi Taka (৳) via mobile financial services including bKash, Nagad, Rocket, and Upay. btw789 does not store full payment account credentials on our own servers. Payment data shared during transactions is processed directly by the respective payment service provider under their own security and privacy standards.

Players are responsible for ensuring that the mobile payment accounts they register with btw789 are registered in their own legal name. Attempting to use a payment account belonging to another individual is a breach of our Terms & Conditions and may result in account termination.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the btw789 Platform. They allow us to recognise your browser, maintain your session, remember your preferences, and collect usage analytics to improve the Platform experience.

7.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These enable you to log in, navigate between pages, and use core features. They cannot be disabled without impairing the Platform's functionality.
• Analytics cookies: Used to collect anonymised data about how players interact with the btw789 Platform — such as which pages are most visited and how long sessions last. This data is used in aggregate form to improve the Platform.
• Preference cookies: Store settings you have chosen, such as display preferences and responsible gaming configurations, so they persist across sessions.
• Security cookies: Used to detect and prevent fraudulent activity and to protect the integrity of login sessions.

7.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the btw789 Platform. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available via those browsers' respective help documentation.

8. Data Retention

btw789 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following principles:

• Active accounts: Player data is retained for the full duration of the active account relationship.
• Closed accounts: Following account closure, btw789 retains player data for a period of five (5) years to comply with financial record-keeping, anti-money laundering, and responsible gaming regulatory requirements.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years following the last transaction on the account, in accordance with financial compliance standards.
• Customer support records: Support communications are retained for three (3) years following the resolution of the relevant query.
• Marketing consent records: Records of your marketing consent or opt-out are retained for the full period during which that preference is relevant, to ensure we honour your choices.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

9. Your Rights

As a btw789 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "DATA RIGHTS REQUEST":

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that we correct inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances (e.g., while the accuracy of the data is contested).
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, we will cease processing immediately.
• Right to data portability: You may request a copy of data you have provided to us in a commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

btw789 will acknowledge all data rights requests within 48 hours and provide a full response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.

10. Children's Privacy

The btw789 Platform is strictly for adults aged 18 years and over. We do not knowingly collect or process personal data from individuals under the age of 18. If you are under 18, you must not use the btw789 Platform or provide any personal data to us.

If btw789 becomes aware that personal data has been collected from an individual under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have submitted personal data to btw789, please notify us immediately at [email protected] so that we can take appropriate action.

11. Security Measures

btw789 takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data fields (including passwords and payment identifiers) at rest in our databases
• Role-based access controls that limit internal access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of the Platform infrastructure
• Multi-factor authentication requirements for internal administrative access
• Automated monitoring systems for detecting unusual login patterns and suspicious account activity
• Staff data protection training covering information security and responsible data handling

Despite these measures, no online platform can guarantee absolute security. Players should take their own precautions, including using a strong, unique password for their btw789 account and not sharing login credentials with any third party. If you suspect your account has been compromised, contact [email protected] immediately.

12. Third-Party Links

The btw789 Platform does not include links to third-party websites. However, game content delivered by our technology partners (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming) may be subject to those providers' own privacy practices when their software is executed within the Platform environment. btw789 is not responsible for the privacy practices of third-party game providers and encourages players to review those providers' own privacy documentation if they have specific concerns.

13. Policy Updates

btw789 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the email address associated with their account.

Your continued use of the btw789 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the Platform and may request account closure by contacting [email protected].

We recommend that all btw789 players revisit this Privacy Policy periodically — particularly before making deposits or providing additional personal information — to remain informed of how their data is being used.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way btw789 handles your personal data, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "DATA RIGHTS REQUEST" or "PRIVACY QUERY"
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response Time: Acknowledgement within 48 hours; full response within 30 calendar days